Services Leader - Developing Markets at GE - General Electric

Role Summary/Purpose

• The Services Leader - Developing Markets will be responsible for the development, growth and execution of new Locomotive and Services contracts in the Africa region (Angola, Namibia, Nigeria, Kenya, Tunisia, Guinea, and other African countries). Additionally you will demonstrate accountability for functional, business, and broad company objectives.

Essential Responsibilities

• Developing markets where GET has sold new locomotives (Namibia, Angola, Kenya, Guinea, others) and has Services execution (Warranty, FMI, Technical support, LTPA) responsibilities.
• Develop Services structure/strategy for African markets where GET has sold new Locomotives.
• Hire and develop staff (TA/LTA/Material Managers) to support new markets growth.
• Drive Customer engagement in new Markets to execute Services offerings (Tech Support, Warranty Support, Service Agreement, Loco Upgrades, etc).
• Lead new Market Services team until market warrants in country Sr. Services Leader.
• Work with GET Commercial/Services leadership team to grow Services business. Develop customer relationships, support negotiations, contribute overall development of Service/Locomotive offerings.
• Responsible for building strong long-term relationships with customers in region.
• Work closely with region Services & Commercial Executives to achieve services orders and sales plan for region.
• Provide the operational leadership needed to drive contract execution and profitable service growth
• Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required.
• Engage service engineering to accomplish effective support of customer service objectives
• Implement operation safety policy instructions, conduct field work in compliance with local HSE/EHS and applicable regulations and encourage good employee safety practices.

Qualifications/Requirements

• Bachelor's Degree from an accredited university or college
• At least 5 additional years of experience in Field Services or Commercial role
• At least 3 years of experience in a management role
• Ability to travel regionally and internationally
• Strong oral and written communication skills

Additional Eligibility Qualifications
Desired Characteristics:

• Bachelor's Degree in Engineering, Physical science or Business discipline is preferred
• Strong business acumen, commercial savvy and customer service mindset
• Ability to manage effectively in a dynamic and fast-paced environment
• Ability to energize teams through inclusiveness and connection with people
• Working knowledge of contract terms and conditions
• Ability to build trust by respecting the ideas and contributions of everyone Strong interpersonal and leadership skills.