Network System Suppport at Vodafone Group Enterprise (VGE)

Job Description

• Providing helpdesk support duties to all Authenticated users on the network including Apple Mac users in the company including installation and configuration services.
• Maintaining the daily / monthly backup of data in all VBN offices including Abuja and Port Harcourt and liaising with the IT Contact personnel in each of the offices on all IT-related issues.
• Providing required IT-support which include but not limited to Windows Operating Systems and Server Applications.
• Troubleshooting and resolving of network problems.
• Maintain the IT network including servers, switches and all other IT-network related equipment.
• On-call and after hours support.
• Installs or modifies existing installations of networked computer hardware, software, and other components.
• Provide 2nd level support for all business applications and other applications used in the company.
• Ensuring that the firewall security aspect of the IT overall security implementation is maintained and supported.
• Research and certify the operation and compatibility of hot fixes (patches), new versions of vendor provided applications and appliances, across a variety of hardware and software platforms.
• Work with Customers to activate services; and assist with Problem resolution as required.

Education, Qualifications and Special Training

• BSc / HND Computer Science / Engineering
• BSc / HND Electrical / Electronics Engr.
• MCSE / MCP / CCNA / CCNP

Experience:

• System & Network Administration
• Helpdesk services
• Network security
• Mac Apple Server / System administration and support
• Fortigate administration
• WiFi implementation and support