Head, Corporate Quality at T2 (Formerly 9Mobile)

Job Summary

• Implement a process blueprint for Etisalat by developing, implementing and embedding process architecture and systems that drive and support the achievement of key performance indicators.
• Implement a culture of continuous improvement that drives efficient and effective cross functional business processes.

Principal Functions
Tactical:

• Provide relevant input in the development of the Corporate Quality & Excellence strategy and assist in ensuring its timely execution.
• Develop business architecture requirements; scope and boundaries through facilitation of focus group sessions with departmental/divisional heads.
• Coordinate the development, implementation and embedding of process architecture for Etisalat.
• Liaise with relevant departmental/divisional heads to define organisation wide process standards in line with Etisalat's corporate goals and objectives.
• Coordinate the documentation and implementation of process and enterprise models that support achievement of business strategy and objectives.
• Develop detailed project plans and schedules for the review, engineering and implementation of processes.
• Oversee the development of process improvement methodology and ensure the implementation of approved optimised processes.
• Keep abreast of global and local best practice as it relates to the operations of corporate quality.
• Continuously review the activities of the division, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel and funding to achieve the department's strategy.
• Establish and maintain relationship with key internal and external stakeholders.

Operational:

• Assist in ensuring organisation wide compliance with agreed corporate process standards.
• Supervise the preparation of process audit work plan and the periodic evaluation/audits of Etisalat operational processes.
• Provide appropriate recommendations to improve quality of operational processes and systems in liaison with process owners across Etisalat.
• Review detailed functional and high-level process documentation for quality and adherence to defined methodology and standards
• Implement the work programs and plans of the division in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the unit.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Corporate Quality & Excellence.
• Perform any other duties as assigned by the Director, Corporate Quality & Excellence.

Educational Requirements

• First Degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.

Experience, Skills & Competencies

• Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role.