Operations Supervisor at Global Profilers

Responsibilities

• Configuration and deployment of company android POS devices
• Installation/Upgrade of our device system and applications.
• Providing technical expertise and support to merchants on malfunctioning devices.
• Providing support and maintenance for devices deployed to clients on the company platform
• Organizing regular training sessions for agents and junior operations staff on the recommended use of company platform and terminal
• Reviewing agent credentials and ensuring consistence with company policy
• Providing regular feedback to technical partners on the Company platform
• Managing the training and customer service unit.
• Managing key client relationships with vendors and banks
• Monitoring and reviewing device activity
• Managing and actively responding to all agent operational issues
• Liaising with the sales department on all agent operational issues
• Testing and quality control check of new devices delivered to the company
• Preparation of Target vs. Achievement reports- Daily/Weekly/Monthly
• Supporting large geographical agent locations
• Large team Management

Qualification and Experience

• B.Sc. in relevant disciplines (minimum of 2.1/ upper credit)
• 6 years or above proven work experience in a supervisory role.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (Google & MS Office ‑ Word, Excel, PowerPoint)
• Must be able to work towards meeting deadlines, while maintaining a positive attitude and providing exemplary customer service
• Effective time management for work flow and delivery of results within parameters of instructions given, prescribed routines, and standard accepted practices