Squash Coach at Hilton Worldwide

Job description

The Squash Coach is responsible for ensuring the guest experience whilst they enjoy the Hotel’s Recreational facilities in general and the squash courts in particular. You will be responsible for coaching of guests and club members and ensuring the squash courts are kept to world class standards. You will be responsible for the distribution of Pool towels to hotel guests and provide them with a warm and sincere welcome. Monitoring the guest needs and safety is paramount to this role.

What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

• Greet guests immediately with a sincere and friendly welcome. Assist guests their needs related to the pool / beach area. Respond to guest requests, comments, and concerns in a timely manner.
• Maintain cleanliness of general pool / beach area including emptying used pool towel bins, organizing pool / beach furniture, collecting towels, and neatly arranging the pool towel storage shelves.
• Confirm guest registration prior to issuing resort property
• Responsible for monitoring product inventory in order to minimize the loss of resort property
• Other ad hoc duties as requested

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.

• Ability to listen and communicate effectively with resort guests and other team members
• Ability to distribute and accurately monitor resort property
• Ability to extend arms, stoop, stand, bend, and walk in public areas for extended periods of time
• Ability to maintain integrity of usage of pool / beach area by resort patrons only
• Ability to read reports
• Ability to write sign-out logs and monitor inventory

Potential Benefits
Transport, Additional benefits as per company policy

What are we looking for?

• High School Graduate or equivalent required.
• Previous Customer Service experience, within the Hospitality Industry, is preferred
• Proven competence in coaching the game of squash
• Proven knowledge of First Aid and life saving skills
• All employees must maintain a neat, clean and well-groomed appearance
• Intermediate English language skills
• Basic computer knowledge

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.