IT VAS Support at GVA Partners

JOB SUMMARY

•    Technical support operations and projects for the deployment and delivery of VAS products and services
•    Responsible for the provision of reliable IT infrastructure to guarantee high output levels.

Job Description

Role and Responsibilities

Operations and Management:

•    Deploy new products and services on the VAS platform based on the service description, flow and business rules.
•    Integrate VAS platforms with MNOs including SMS Gateway, USSDC, SDP, OTA, Billing etc.
•    Ensure 99.999% availability of VAS and IT services and platforms.
•    Carry out acceptance tests for newly deployed Vas platforms and solutions.
•    Have a full understanding of VAS protocols including SMPP, USSDI&II, SIP, HTTP(S), SS7, SIGTRAN, Web services, IP and others (SNMP, ICMP, etc).
•    Integrate the Company’s products/services in the client’s environment.
•    Develop technical specifications for applications that meet business requirements,.
•    Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions.
•    Manage the company’s IT infrastructure: email services, internet access, Antivirus etc.
•    Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, etc.
•    Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
•    Preparation/Analysis of Logs (Shortcodes, content downloads etc.)
•    Setup, Maintain and Monitor Network and Third Party VPN & SMPP Connections
•    Maintain Web and Mobile Applications
•    Develop and maintain code for process automation, monitoring of all business service provisions and internal applications.
•    Administration and Management of all internal and external servers and systems, network devices and connections.
•    Planning/Implementation of systems/network checklists.
•    Administer company’s wired and wireless local area networks.
•    Plan and Implement backup strategy for internal and remote systems
•    Identify and implement any necessary changes or upgrades.
•    Monitor server/network performance and availability to meet Service Level Agreement commitments.
•    Keep abreast of new developments and technology trends in VAS, telecommunication and networking
•    Perform other assigned duties as delegated by management from time to time.

Qualifications and Education Requirements

•    Minimum of 2 years working experience in technical within the VAS, Telecommunication or ICT industry
•    Completed NYSC
•    Minimum of a Bachelor’s degree in Computer Science/ Electronic Engineering/ Technology related field.

Preferred Skills

•    Operating system environments: RedHat Linux/UNIX and Windows Operating systems administration and management.
•    Servers and Data Backup
•    Databases: Database Administration (Oracle/MySQL)
•    Networking(CCNA level)
•    Programming(PHP, PL/SQL Shell Scripting and Java)
•    Business Intelligence (optional)
•    Documentation
•    Research and Writing
•    Use of CRM
•    Use of Microsoft Office suite
•    Interpersonal skills
•    Resource Management
•    Attention to detail
•    Excellent Communication skills

Personal Characteristics

•    A self-starter with high attention to detail
•    Great team work and collaborative spirit
•    Proven ability to make an impact internally and externally
•    Analytical minded
•    Ability to engage and drive others to deliver targets
•    Exhibit high energy levels and drive
•    Ability to easily adapt to changing work environment
•    Exhibit Professionalism at all times