User Analyst at Emerging Platforms

Job Description
Are you looking to partner your exciting new ideas with years of solid data and research in an environment that will allow you learn both the technical and business competencies that you need to succeed in the world today? Then look no further, Emerging Platforms Group, an innovation focused technology firm that works across sectors with governments, security agencies, corporate organizations and individuals to deliver turnkey, customized, complex and performance enhancing enterprise technology solutions cutting across software, hardware, networks and infrastructure,

Responsibilities

• Receive all enquiries coming in through phone calls and emails assigned by Support Admin
• Record all enquiries in the enquiry log
• Escalate all issues (i.e. enquiries requiring technical solutions) to Software developer by recording issue in the issue tracker
• Analyse all enquiries and proffers appropriate solutions to users
• Participate in community building.

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Job Description
Are you looking to partner your exciting new ideas with years of solid data and research in an environment that will allow you learn both the technical and business competencies that you need to succeed in the world today? Then look no further, Emerging Platforms Group, an innovation focused technology firm that works across sectors with governments, security agencies, corporate organizations and individuals to deliver turnkey, customized, complex and performance enhancing enterprise technology solutions cutting across software, hardware, networks and infrastructure,

Responsibilities

• Receive all enquiries coming in through phone calls and emails assigned by Support Admin
• Record all enquiries in the enquiry log
• Escalate all issues (i.e. enquiries requiring technical solutions) to Software developer by recording issue in the issue tracker
• Analyse all enquiries and proffers appropriate solutions to users
• Participate in community building.