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  • Posted: Aug 31, 2015
    Deadline: Not specified
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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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    Executive - Shop Operations

    • Job Type
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Not specified
    • Job Field

    Job responsibilities:

    1. First line interaction with customers
    2. Ensure customers queries/requests/concerns are attended, documented and reported to the management
    3. Follow up with relevant department should in case there are any delays, escalate at deviations
    4. Connect with customers and maintain cordial relations in the interest of the business
    5. Responsible for stock and cash management at the shop
    6. Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
    7. Ensure efficient operations at shop by coordinating remedies of issues affecting operations
    8. Ensure customer services attitude is exemplified by actions and initiatives
    9. Motivate contribution from colleagues to ensure Customer Delight
    10. Adopt standards for business activities/processes and ensure adherence
    11. Ensure daily operational reports are prepared and submitted in time
    12. Share improvisations with Management which can be replicated at locations/processes

    Reporting to: Direct Supervisor – Shop operations/ Functional – Territory Sales Manager

    Knowledge and skills: Customer Focused, result-oriented, zeal for initiative with speed, leadership quality and team handling capacity, energetic and assertive, customer query solving skills, Excel knowledge is a must.
    Should have Planning and Organizing skills, Proven Achiever, Should have sharp Business Acumen

    Qualifications: Candidates should have at least a Higher National Diploma/Bachelor’s degree in any discipline and MUST have completed NYSC. Candidates should have at least 2 to 5 years of experience in a similar profile

    go to method of application ยป

    Executive - Shop Operations

    Job responsibilities:

    1. First line interaction with customers
    2. Ensure customers queries/requests/concerns are attended, documented and reported to the management
    3. Follow up with relevant department should in case there are any delays, escalate at deviations
    4. Connect with customers and maintain cordial relations in the interest of the business
    5. Responsible for stock and cash management at the shop
    6. Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
    7. Ensure efficient operations at shop by coordinating remedies of issues affecting operations
    8. Ensure customer services attitude is exemplified by actions and initiatives
    9. Motivate contribution from colleagues to ensure Customer Delight
    10. Adopt standards for business activities/processes and ensure adherence
    11. Ensure daily operational reports are prepared and submitted in time
    12. Share improvisations with Management which can be replicated at locations/processes

    Reporting to: Direct Supervisor – Shop operations/ Functional – Territory Sales Manager

    Knowledge and skills: Customer Focused, result-oriented, zeal for initiative with speed, leadership quality and team handling capacity, energetic and assertive, customer query solving skills, Excel knowledge is a must.
    Should have Planning and Organizing skills, Proven Achiever, Should have sharp Business Acumen

    Qualifications: Candidates should have at least a Higher National Diploma/Bachelor’s degree in any discipline and MUST have completed NYSC. Candidates should have at least 2 to 5 years of experience in a similar profile

    Method of Application

    Interested candidates should forward their CVs in PDF/MS Word formats indicating the position they are applying for as the subject to efe.opia@ascentech.com.ng

    Build your CV for free. Download in different templates.

  • Send your application

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