2nd Level Operations Specialist at Ericsson

Req ID: 541856

Overview

• At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are You In?

Our Exciting Opportunity:

• We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You Will:

You will help with Assurance support activities:

• Incident management
• You will assist with Problem management
• System administration
• And you will work with Billing operations
• Bachelor level, in engineering (IT, Telecom) or  
• 3 - 5 years’ experience of deploy system test and lead testing team.
• ISEB/ISTQB software testing qualifications would be an advantage

To be successful in the role you must have:

• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology.