Front Desk Officer at Clearlite Solar Limited

Details:

• Minimum of 1 year post qualification experience
• Experience in customer service role in a reputable organisation
• To provide customer service support to all clients and visitors of the organisation
• Receive and direct all Incoming calls of the organisation;
• Provide first hand support to all clients inquiries (In person or via telephone)
• Receive and direct as appropriate all correspondence of the organisation;
• Coordinate and supervise the prompt delivery of all outgoing correspondence of the organisation;
• Manage the official Info email of the organisation, by providing prompt acknowledgement of email to the client and directing the email to the appropriate department for follow up;
• Coordinate and manage schedule of daily visitors appointments in the organisation;
• Maintain a clean, professional and conducive atmosphere in the reception area;
• Control inventory relevant to the reception area;
• Monitor visitor access and exit through the access control and visitors register;
• Monitor staff entry and exit into the office building through the staff attendance register;
• Maintain security awareness within the reception area and report immediately any suspicious activity/persons to the appropriate department;
• Provide up to date information on the organisation to the IT consultant, to be updated on the corporate website;
• Periodic review of the corporate website contents to ensure that information contained are not obsolete;
• Basic understanding of standard software packages (Microsoft Office Tools) to carry out job responsibilities
• Must possess basic understanding of systems terminology and concepts related to hardware, software and network configuration;
• Must possess advanced knowledge of administrative filing methodologies (electronic and manual)
• Oral & written Communication skills
• High Interpersonal skill.
• Sound analytical skill.
• Commitment to completion of task.
• Accountability & high level of Integrity.
• Team player
• Self-directed
• Flexible working hours
• Ideal incumbent must be below 32years of age.