Chief Operating Officer at Insiteful Solutions

Job Summary

• Strategically and efficiently directs, administers, and coordinates the internal operational activities of the organization in accordance with policies, goals, and objectives established by Executive Management

Key Responsibilites

• The Chief Operating Officer is responsible for managing all internal operation functions, providing direct supervisory assistance to his subordinates and ensuring KPIs within his/her unit are met by carrying out the following duties
• In partnership with executive management, identify opportunities and risks for delivering the company’s core project
• Lead all strategic acquisition exercises
• Lead strategic planning to achieve project milestones
• Communicate the company’s technology strategy to investors, management, staff, partners, customers, and stakeholders.
• Keep up to date with technical and industry sector developments
• Create and maintain succession plans
• Establish and supervise a quality assurance process, including integration and system testing.
• Support the marketing process by providing business advisory services during formulation of sales and marketing strategies/targets
• Work with appropriate stakeholders to develop project scope of work documents and project plans that include an analysis of benefit, cost, work schedule and any related risks
• Assign, schedule, review, and monitor project work to ensure that progress is within expected guidelines and is completed on time and within budget
• Ensure departmental appraisals and developmental plans are carried out as and when required
• Ensure appropriate SLAs are created and maintained
• Ensure all customer relationship management schemes are set up and maintained
• Ensure relevant supply chain and retail distribution processes/channels are created and fully optimized
• Collaborate with subordinates to ensure key performance areas and indicators are developed and all internal activities align with achievement of set KPAs and KPIs
• Mentor and provide expert advice to subordinates and supervisors

Person Specifications

• Previous work experience as a senior management executive of a FCMG, Technology Firm (with a large, functional and dynamic call centre, business development and business operations department) or multi-channel broadcast provider
• Good analytical skills, demonstrated in complex decision-making.
• A diplomatic yet tenacious personality combined with energy and drive.
• The ability to lead and motivate teams, both within direct line management and in matrix management situations, requiring strong people skills.
• Ability to work constructively, collaboratively and productively with colleagues at all levels
• Extensive experience at a senior management level
• Higher degree or professional qualification in a relevant field
• Experience of working at a senior level in the public or private sector
• Experience of senior management of ICT systems and processes
• Senior-level experience of project planning and implementation
• Experience of managing staff and budgets at a senior level
• High level of presentation skills; written and oral communication; preparation of documents
• Experience of operating strategically and leading resource planning processes.
• Proven ability to build and lead teams and to set and achieve goals
• Experience of working under pressure and to tight deadlines
• An effective team member and team leader