Enterprise Availability Engineer at MTN Nigeria

Job description    
• Production and maintenance of an appropriate and up-to-date Availability Plan, which reflects the current and future needs of the business
• Production and maintenance of an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
• Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
• Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources
• Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
• Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources
• Modeling capacity forecasts using systems and business metrics
• Managing workload assignments across environment achieving optimal performance.
• Performing second level problem determination using monitoring and data collection tools in capacity related disciplines
• Analyzing performance data identifying bottlenecks and recommending alternative resolutions
• Producing ad hoc resource usage reports and analysis
•  Initiates and develops concepts to identify system and application performance issue from planned changes to the environment prior to their move to production.
• Identify production capacity risks in time to avoid service interruption or degradation

Job condition    
• Normal MTNN working conditions
• May be required to work extended hours   

Experience:
• At least 4 years of relevant technical IT experience
• BMC ESM tools
• Any other ESM or capacity and performance management tool knowledge will be added advantage
• At least 2 years of IT availability management
• At least 2 years of performance testing and capacity planning work experience in a technical disciplines
• Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
• Broad understanding of platforms (ESM), associated products and common IT management process

Training:
• Training in UNIX fundamentals and scripting
• ESM Tool training
• Business Analysis
• Capacity Management

Minimum qualification    
• BSc, BTech, BEng, HND or BArch