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  • Posted: Jun 5, 2015
    Deadline: Jun 11, 2015
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    MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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    NSMC VAS Engineer

    Job description    

    • Source information on technical network related faults
    • Liaise with the Friendship Centers, Dealers and Sales Outlets across the country to gather information on network related faults.
    • Escalate complex problems to appropriate quarters where necessary.
    • Interface between the Customer Service Centers and Network Management Center (NMC).
    • Manage the technical help line for the NMC.
    • Coordinate resolution of network fault reports from the Advanced Help Desk (AHD)
    • Interpret technical faults for Switching Systems, Base Station Systems, Transmission and Value Added Systems.
    • Attempt first line resolution of all faults related to the HLR.
    • Escalate other faults to appropriate quarters and follow up to ensure timely and proper resolution.
    • Anticipate and manage change control process.
    • Understand and correlate network activity to user impact on planned events.
    • Anticipate network related complaints from subscribers; inform all required parties of expected problems and develop plan for speedy rectification.
    • Manage MTN product lifecycle from an NMC perspective, ensuring proper awareness, functional description, training, acceptance and operation of new products.
    • Prepare and produce periodic reports to NWG Management on network failures, network faults incidences and resolution.
    • Compile and distribute reports/information on a daily/weekly/monthly basis to NWG Management and other departments in MTN Nigeria.

    Job condition    
    • Normal MTNN working conditions
    • May be required to work extended hours
    • On standby throughout the year

    Experience:
    • 4 years work experience comprising:
    • 2-3 years experience in ICT environment, preferably in a telecommunications company.
    • Experience working with UNIX, Solaris and Oracle

    Minimum qualification    

    • BSc

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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