Community and Public Relations Manager at Supermart Express Service

Job Description

• The successful candidate will manage and grow our social media and external communities.
• This is an exciting role for an outgoing person who has a background in Customer Service, Tele-Marketing, Marketing or Public Relations.
• The successful candidate will also be our primary contact with external press and be in charge of outbound communications.

Responsibilities

• Content creation - Writing blog posts, articles, newsletters, communications materials, and material for social media channels
• Social media marketing - Creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties
• Events and Event planning - Attending industry events and planning meet-ups for your community
• Public Relations - Managing incoming media requests and building relationships with industry journalists; creating, executing and measuring media campaigns
• Customer Relations - Customer support - answering questions however they come in (phone, e-mail, Social Media) and managing any online feedback forums such as Get Satisfaction pages
• Communications/Marketing Strategy - Creating strategic marketing/communications plans to provide direction for the company’s public-facing communications
• Analytics - Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
• Business Development - As the job demands be also responsible for business development and sales

Qualifications

• A bachelor's degree in a relevant field is required
• Good ability to use Microsoft Word, Excel and PowerPoint
• Very well organized with the ability to multi task and prioritize workload in a very busy & fast paced environment
• Demonstrate a strong pro-active ability to learn, develop & implement new initiatives & Tele-Marketing solutions
• Articulate and enthusiastic with the ability to represent the company at all levels in a professional, warm and approachable manner
• Excellent negotiation & people skills.
• Accuracy and attention to detail with excellent organizational skills
• Event organization and management skills
• An independent, self-starter who loves new challenges, is highly creative and able to develop the brand
• Pleasant personality and able to build relationships with employees and press people

Remuneration
We offer:

• A truly entrepreneurial experience in a fast paced, yet structured environment
• Accelerated career growth with autonomy and lots of responsibility
• Regular advise and mentorship sessions
• Competitive salary
• A Silicon Valley type fun atmosphere