AGENCY MANAGER at Stresert Services Limited

OPERATIONAL DUTIES

Marketing Duties

• Overall management of the Agency
• Supervise the daily activities of all Companies
• Design operational master plan for the company
• Drive the company’s marketing policy
• Ensure high marketing standards
• Sign-on of new customers to the company.
• Drive growth of clientele base
• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us.
• Contribute towards ensuring company’s budget for actualisation and realisation for the year.
• Management of existing clients: 100% customer retention and improved turnaround/response time.
• Prompt resolution of customer issues and complaints.
• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.
• Ensure actualization of business targets.
• Ensure high standard of customer experience always
• Develop strategies to achieve visibility for the Company
• Drives business expansion of the company
• Ensure the profitability of the company
• Attending Agency’s meetings and appointments
• Generating enough income to defray all Agencies’ expenses.
• Recruiting prospective customers for the Agency.
• Recruiting the best hands for the Agency
• Prepares Weekly and Monthly Marketing Call Plan
• Weekly and Monthly Sales Report
• Daily Activity Report
• Monthly Operations & Marketing Report.
• Preparation of Monthly Performance Report (MPR) for management

Financial duties

• Responsible for receiving and processing all invoices, expenses forms and payment requests.
• Establish financial controls.
• Handle the accounts of the organisation.
• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
• Prepare Annual budgets
• Implementation of the budgets.
• Prepare monthly statements comprised of incomes and expenses and ensure standardization.
• Prepare other statements of accounts
• Handle tax matters.
• Prepare request for bank statements.
• Assist with processing transactions for petty cash access and retirement.
• Generate reports for use by management, which include the weekly management reports.
• Update of Assets Register
• Keeping Agency’s records and accounting
• Providing support for the external Auditors in the auditing of the Company’s periodic Accounts and Reports.
• Monthly reconciliation of bank transactions and proving the accuracy & correctness of bank charges
• Provide list of withdrawals from bank on daily basis
• Monitor and ensure prompt invoicing of executed jobs
• Liaise with Bank account officers to ensure smooth operations with the banks.
• Follow up on loan repayments to avoid default
• Provide detailed report on each job’s profitability and key customer profitability monthly.

Maintenance

• Facilities/ equipment management.
• Proper filing and documentation.
• Maintain data base.

Education & Experience Requirement

• Must be a graduate with background in social sciences or secretarial studies. ( BSc/HND/)
• Must have 4- 5 years cognate experience in a reputable travel and tour organization.