Manager, CS Core Operation at Airtel

Job Purpose

Support in all Core network operational activities in Airtel Nigeria Network in order to ensure all related faults in the network are resolved within defined time frame, Ensure regular Network Audit, and adherence to operational processes and guidelines.

Support in Network project Expansion. Identify grey areas on the core network and provide necessary initiative that will restore quality and availability of Core nodes. Ensure all core networks and Roaming KPIs are within threshold. Ensure weekly reporting of core operational activities, outages and accomplished core network improvement.

Key Accountabilities

Operations

• Ability to prepare data transcript and execute core configuration command.
• Review and coordinate Acceptance test plan (ATP) for new core nodes integration
• Understanding of commercial product and services requirement and support in implementation.
• Ensure availability of all core network nodes and its interface links.
• Ensure comprehensive investigation and in-dept tests on all repetitive faults in order to proffer appropriate solution else escalate faults to 2nd line support for speedy resolution.
• Identify and Liaise with internal customers (e.g. Network Performance, Planning, Customer service, Marketing and regulatory Department etc.) and ensure that all Network quality related faults are cleared in the predefined times.
• Support both Software and Hardware upgrade on Core elements.
• Ensure regular network audit is performed and no inconsistency in data configuration across all core network vendor area.
• Ensure speedy closure of trouble tickets escalation within the shortest time possible to minimize network downtime.
• Identify root cause of faults and offer effective long term solutions within critical time frames
• Provide emergency support for Core Network Element/ BSC systems in order to ensure that such faults are resolved within the shortest time frame.
• Ensure configuration data records and other relevant operational documents such as guidelines; processes and service level agreement are up to date.
• Support commercials on products and services to ensure technical readiness of products and services.
• Ensure speedy closure of trouble tickets escalation within the shortest time possible to minimize network downtime.
• Network node and connectivity Documentation to be kept up to date
• Coordination of approved field Activities.
• Ensure fault analysis and provision of Root cause analysis (RCA) and preventive measures.

Reporting

• Obtain and review Emergency/Monthly/weekly reports of core network partners.
• Collate weekly outages in Core network.
• Measure KPIs of Core Networks and report variance.

Supervision

• Monitor SLAs with Core network solution providers
• Enforce SLA where necessary to ensure Airtel interest is not jeopardize at all times