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  • Posted: May 21, 2015
    Deadline: Not specified
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    Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
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    Trade Support Executive

    Job description

    Language Requirement: Fluency in Hausa language. Please DO NOT apply if you do not speak and understand Hausa language fluently. 

    Job Purpose

    The purpose of this job is to manage prepaid customer base in the assigned zone with the sole aim of increasing revenue and reducing churn by utilizing services like the ongoing know Your Customer Campaign (KYC) and other such opportunities that may arise in future.

    Key Accountabilities

    Effectively manage customers in assigned zone with view to reducing churn

    1. Monitor customer behavior through lifecycle reporting and analysis.
    2. Work with the product development team to design products and service suited to the immediate environment

    Effectively manage distribution of KYC terminals in assigned zone.

    1. Liaise with Retail Partners in the zone to host Airtel KYC terminals in their premises.
    2. Monitor and improve the KYC process in the zone with the aim of reducing Turn Around Time (TAT).

    Provide support for prepaid activations in assigned zone

    1. Use the registration opportunity to win over new customers and increase share of wallet from customers with dual Sims.

    Desired Skills and Experience

    Educational Qualifications & Functional / Technical Skills

    1. A first degree from a reputable university.

    Relevant Experience

    1. Minimum of 2 years of customer service experience.
    2. Ability to speak Hausa compulsory
    3. Excellent organizational, communication skills and attention to detail.
    4. Advance proficiency in Microsoft Word and Excel

    Other requirements

    1. Ability to build strong working relationships, internal and external to the organization.
    2. Good analytical and numerical skills
    3. High level of discretion

    Method of Application

    Interested and suitably qualified candidates should click on preferred job titles to apply online.

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