COO/General Manager at Michael Stevens Consulting

Job Description 
The successful candidate will have the following duties:

• Select, supervise, and support the employee team
• Create and maintain an atmosphere in which employees willingly produce at maximum capacity
• Supervise maintenance of preferred staffing levels
• Develop performance standards
• Supervise ongoing employee training
• Complete and administer a yearly merit review with all direct reports
• Develop and maintain in conjuction with the HR Dept, a salary administration program and pay competitive wages based on performance
• Plan for and provide opportunities for employee advancement and development
• Continually build upon personal skills and knowledge

Quality Assurance:

• Overall responsibility for quality assurance
• Responsible for overseeing the assembly line

Marketing:
(Marketing involves developing and directing marketing activities):

• Prepare and review marketing plans with employees/managers on a regular basis
• Review individual department marketing plans annually
• Review individual department sales and promotion programs annually
• Plan marketing activities and review results and expectations with employees

Profitability and Sales:

• Profitability and sales involves establishing and achieving sales and profitability goals,and increasing the company’s market share through regular sales efforts.

Establish and achieve profitability goals:

• Supervise performance of purchasing functions to insure greatest value, while taking advantage of all discounts
• Supervise pricing and inventory policies designed to price competitively and achieve desired gross margin
• Establish profit expectations

Establish and achieve sales goals:

• Establish sales goals and develop plans to achieve them
• Maintain inventories at levels to assure service with a minimum of delivery delays, yet maintain inventory goals

Increase market share through regular sales efforts:

• Supervise sales staff and sales efforts
• Review daily reports
• Review sales results with staff regularly
• Ensure employees have the knowledge and information needed to achieve market share growth

Service:

• Ensure all customers receive courteous and efficient service from all employees
• Handle claims and complaints promptly
• Promote outstanding customer service

Reporting:

• Reporting involves keeping the board informed of the company’s status and activities, while also assisting with board activities.
• Submit monthly reports, general information, and recommendations to the board of directors
• Assist the board in formulating policies and provide all facts needed for board decision making
• Make policy recommendations and carry out board policies
• Help plan the annual meeting and report to board members

Capital Requirements:

• Work with the Chief Finance Officer to present annual budget to the board
• Obtain authorized approval from the board of directors before purchasing any fixed assets that will cost over an identified and agreed ammount
• Obtain approval from the board of directors prior to the sale of any fixed assets

Other Duties

• The general manager will perform duties as assigned by the board of directors and will enforce and uphold the company policies.

Educational and Skills Requirements

• Degree in the social sciences or any other relevant area
• Professional qualifications is desirable
• Minimum of 10 years experience in a similar role with experience at management level in the IT industry
• Strong analytical and evaluation ability
• Strong communication skills both verbal and written
• Influencing and negotiation ability
• Decisive
• Strong planning and organisational skills
• Strong team player who is able to work effectively with diverse client groups