Graduate Trainees - Geek Force at T2 (Formerly 9Mobile)

Job Title: Graduate Trainee – Geek Force
Location: Lagos, NG
 
Job Summary
The Geek Graduate Internship contest at etisalat will provide an unforgettable opportunity to join the 0809ja team!
 
Principal Functions
Are you innovative, customer centric, and techy? Think you have what it takes to work at the coolest, most innovative telecommunications company in Nigeria?
You can now apply and join the contest to be the next etisalat Geek.
During the contest you will define, develop and design various plans that will impact on etisalat’s business objectives. You will reinforce the brand pillars and strengths.
You will be required to strategize on the positioning of programs to address the needs of the target market of Smartphone users as well as the youth segment.
You will define, develop and design various plans that will impact on etisalat’s business objectives.
You will reinforce the brand pillars and strengths.
You will collaborate with Devices team and Original Equipment Manufacturers (eg. Samsung, blackberry etc.)
After the contest, as a Geek Trainee, you will deliver service and support to customers by assisting with the activation and configuration of mobile devices and applications; you will educate customers through a series of actions, either face to face or over the telephone to help set up devices or resolve issues.
 
Educational Requirements
Minimum of a first degree required; preferably in IT, Engineering, Computer science or any other relevant discipline requiring a critical thought process/behavior
 
Entry Requirements
Strong interpersonal skills and a desire to provide excellent customer service
Ideal candidate must be able to demonstrate competencies in the following areas:
Familiarity and proficiency with Web 2.0 social networking and collaboration technologies, including the internet, social media sites, discussion boards, blogs, video sharing etc
Familiarity with information technology and mobile technology
Especially, but not limited to:
Experience and knowledge of the major telephone brands and models prolific in the Nigerian market
Knowledge and experience of mobile tablets and laptops within the market
A comfortable knowledge of the various mobile operating systems (OS)
A healthy interest in device roadmaps
Preference for working in teams within a fast paced environment but must also be self motivated
An ability to use your initiative and think outside the box
Ability to create and curate engaging social media content
Good trouble shooting skills, desire to go above and beyond to solve queries and issues
Ability and desire to take ownership of tasks and/or customer issues, seeing them through to completion
A natural sense of pride taken in all elements of your work and appearance
Relevant post-NYSC work experience is a plus