Immigration Liaison Assistant at British High Commission

Section: Ralon (Risk & Liaison Overseas Network)
Grade: A2
Vacancy Notice No: 06/15 LOS
Position Type: 12 MONTHS FIXED TERM RENEWABLE CONTRACT

Main Purpose of Job

• The British Deputy High Commission is looking to recruit an Immigration Liaison Assistant to work in the Risk & Liaison Overseas Network (RALON) office.
• The Unit is part of the Home Office and provides intelligence and information support to the UK visa operation as well as being responsible for liaison and training airlines in Lagos.
• The position is for an initial one year contract, and may be subject to renewal.

Roles and Responsibilities

• The successful candidate will undertake a variety of tasks including researching trends in visa applications, dealing with passengers referred to the BDHC by airlines and checking application details against confidential databases. Duties will include:
  • Report writing
  • Creating and maintaining databases
  • Provide administrative support to Lagos RALON ILM/O's on airport duties
  • Support ILM/O's when providing training to external partners
  • Liaising with external partners and analysing information to identify trends.
  • Support Visa Services by providing timely information and intelligence to improve decision making quality.
  • Indentify and research cases that merit further investigation

Skills / Experience / Qualifications
Essential on arrival:

• Be able to work quickly and accurately often under pressure.
• Have a positive approach to tackling problems.
• Willingness to take on new and challenging tasks.
• Good communication with excellent spoken and written English.
• Computer literacy with accurate typing skills of at least 25 words per minute.
• The ability to remain customer focused, polite and courteous under pressure.
• The ability to work quickly and reliably with little supervision, to regularly meet challenging targets across the range of duties.
• Ability to work well under pressure.
• The ability to effectively handle large volumes of information and identify trends.
• Excellent team players - this is an 'all for one and one for all' environment.
• To effectively represent RALON, the British High Commission, and the UK Government as a whole.
• Previous experience of working within a visa section or other office environment is preferable and good keyboard skills and familiarity with computers and software packages (notably MS Word, Excel and straightforward databases) is essential for the role.

Desirable:

• Good working knowledge of MS Access databases would advantageous

Language requirements:

• Language: English
• Level of language required: Fluent

Key Competences Required for the Job
Seeing the Bigger Picture:

• Seeing the big picture is about having an in-depth understanding and knowledge of your own work and how your role fits with and supports organisational objectives and the wider public needs.
• For all staff, it is about focusing your contribution on the activities which will deliver the greatest value.

Making Effective Decisions:

• Effectiveness in this area is about being objective; using evidence and knowledge to provide accurate, expert and professional advice.
• For all staff, it means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well reasoned justifiable decisions.

Leading and Communicating:

• At all levels, effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm.
• It's about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.

Collaborating and Partnering:

• People skilled in this area create and maintain positive and professional working relationships with a wide range of people within and outside the Civil Service to help get business done.
• At all levels, it requires working effectively and building supportive, responsive relationships with colleagues and stakeholders.

Managing a Quality Service:

• Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
• People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery.