General Manager Agent Network Sales (Ref: 452) at Global Profilers

Job Summary
As the Head of Agent Network Sales you will be responsible for leading one of three business units. A core part of the organization’s business is the build out of physical retail points that use our payments platform – we refer to this as our agent network. The agents are independent retailers and offer services delivered by the organization to their community and/or use the organization’s system to accept payments for their goods/services sold.

In this role you will be responsible for providing leadership to the agent network sales team and responsible for revenue targets from the agent network. You will be responsible for operational oversight, strategy definition and execution, and the development of policies & procedures to ensure sound financial management of the agent network.

To be successful you will need to be comfortable spending significant time in the field motivating the team and agents, and driving both to exceed set targets. You must be someone with a strong ability to influence and work collaboratively with teams that do not report into you. The ideal candidate must have a clearly-demonstrated track record in channel recruiting and mangement, and should have produced meaningful sales revenues at a fast moving consumer goods company or similar. The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies. The candidate must also have demonstrated an ability to motivate a team, provide mentorship, and understand how to grow sales staff. You will also need to be someone who cares about others, relatable, trustworthy, takes initiative, calm under pressure, and have great communication skills – verbal, non-verbal, and written

Primary Responsibilities

• ·         Leading the agent network business unit
• ·         Responsible for providing the strategic planning and leadership to the unit by ensuring that the appropriate structures, systems, and competencies and sales values are developed to exceed revenue targets
• ·         Responsible for the creation of annual targets, budgeting, and managing the P&L of the business unit in, all in partnership with the finance team
• ·         Build a high performance team with a regular cadence of sales meetings to drive performance
• ·         Develop our sales talent, motivate and build team
• ·         Actively engage our agent network to build relationships with our team and agents and ensure the organization is the best place to work and best network to be an agent.
• ·         Prepare weekly, monthly, and annual management reports outlining performance of the agent network
• ·         Drive collaboration with cross functional teams who support the activities of the agent network (Marketing, Product Innovation, Customer Service, Finance etc.)
• ·         Lead the creation and execution of commission structures for our agent network and loyalty programs

Qualification and Experience:

• ·         Strong ability to motivate, influence and advice people
• ·         Strong planning and organizational skills
• ·         Good understanding of Nigerian market, consumer preferences and trends
• ·         Attention to detail
• ·         Initiative and curiosity
• ·         Ability to multi-task and manage competing priorities
• ·         Good judgment and decision-making ability
• ·         Conflict resolution
• ·         Excellent communication skills – verbal, non-verbal and written

Knowledge and Skill Requirement

• ·         Bachelor’s degree required
• ·         At least 7 years relevant experience in sales within a FMCG with at least regional management experience
• ·         Must be able to work in a high-velocity, high performance environment.
• ·         Must be able to develop and communicate competitive landscape analysis
• ·         Experience implementing sales processes and compensation plans
• ·         Ability to lead cross functional teams
• ·         A detailed understanding of the wholesale and retail distribution marketplace, including their potential customers, partner suppliers, and competitors. Also of what motivates and drives Nigerian retailers
• ·         Good grasp and understanding of financial reports with the ability to glean insights and create actionable plans
• ·         Experience creating, and implementing distributor processes and compensation plans
• ·         Drive channel satisfaction improvement

Behavioral Competencies

• ·         Strategic thinking skills
• ·         Excellent Interpersonal skills
• ·         Empathy