Assistant Front Office Manager at Lily Homes Limited

Job Summary

• Directly supervises all front office personnel and ensures proper completion of all front office duties.
• Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
• Assist Front Office Manager in supervising daily front desk activities according to the established guidelines.
• Prioritize and delegate daily work responsibilities to front desk staff.
• Train and guide front desk staffs to provide quality customer services.
• Manage staffing schedules, shift changes, payrolls, and labor costs.
• Resolve guest issues and enquiries to ensure guest satisfaction.
• Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
• Develop and implement strategies for bell desk, front office and parking.
• Ensure that facility is maintained clean, neat, safe and secure.
• Ensure that employees are properly groomed and dressed.
• Identify process improvement to achieve financial and service goals.
• Plan shift schedule and duties based on business forecast.
• Supervise the billing and cash processes to ensure compliance with company standards.
• Provide feedback to the team members on their performances and improvements.
• Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.
• Monitor and control expenses within the allotted budget.
• Must be able to read, speak, write, and understand the primary language used in the workplace.

Experience

• Minimum of One (1) year of hotel Front Desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.