Personal Assistant at Standard Chartered Bank

JOB PURPOSE
• Provide efficient administrative support to the Head CIC Nigeria and maintain his daily diary.
• Logistics arrangements e.g. flight and hotel bookings required for all Head CIC’s trips.
• First point of contact for all Group visitors –invitation letters, hotel and travel bookings
• Take charge of arrangements for team functions – meetings, trainings, conferences, group visits.
• Prepare advances and reconciliations, utility claims and check invoices from external suppliers in preparation for payment.
• Raise requisitions for stationery and other requirements and ensure approval and delivery from appropriate quarters
• Manage fleet of pool cars for CIC
• Manage gift and entertainment register
• Liaise with appropriate support functions to ensure all team equipment-printers, scanners etc function smoothly
• Liaise with CIC Segment Heads for annual and periodic corporate gift request.

KEY RESPONSIBILITIES KEY ACTIVITIES
• Handling all in and out correspondences for Corporate & Institutional Clients business.
• Establish and manage the department’s filing system
• Assist HCIC with administrative efficiency in the department
• Assist HCIC with personnel policy implementation.
• Collate competitive data analysis
• Responsible for service quality initiative in the department
• Maintain division’s correspondence file.
• Arrange all internal and external meetings for the HCIC.
• Custodian of all HCIC files.
• Ensure all deadlines are met and escalate exceptions.
• Maintain service metric and performance in the division
• Maintain file movement register
• Collate and manage the leave plan and handover process
• Ensure job objectives and descriptions are completely filed
• Any other assignment assigned by the HCIC
• Collation of service breakdown/enhancements and customer complaints
• Collate business unit survey
• Drive full implementation of agreed training plans
• Undertake relevant project implementation review as indicated by the HCIC
• SS&VM Liaison Officer
• Remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to : identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

KEY RELATIONSHIPS FOR

EXTERNAL:

 Clients
 CBN
 Media/PR
 ARO
 Regional Heads of SCB (Other African Countries)
 Corporate Customers

INTERNAL:

 All CIC Staff
KEY MEASURABLES – To be read with individual Job Objectives

• Providing administrative support
• Handling all correspondence in and out of CIC
• Ensure smooth running and effective coordination of activities in CIC

   
Diversity & Inclusion
   
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.