Content Quality Lead at OLX

Responsibilities

The successful candidate will be responsible for the following:

• Day-to-day management of the existing OLX content quality team
• Regular performance reviews for the team
• Implement standardized and consistent global best practice of audit and control processes while applying continuous improvement principles
• Lead internal audit processes within the organization to ensure that SLA agreements are consistently achieved
• Pro-actively lead user education initiatives on how to safely use online classifieds
• Develop collaborative partnerships with relevant law enforcement agencies and organizations aimed at preventing fraudulent activities that may be directed to users of the site
• Provide thought leadership in accelerating improvements around content quality
• Ensure strictest levels of compliance are met
• Report content quality metrics to the line manager on a regular basis
• Produce weekly activity reports and monthly activity plans
• Ensure all content quality processes and rules are documented and accessible to all
• Train all content quality staff on any process/rule changes

Desired Skills and Experience

• Previous experience partnering with law enforcement agents will be highly regarded
• Audit and control expertise will be key
• Experience in fraud patterns and detection, particularly in the online space
• Experience leading culturally diverse teams is a must
• Articulate, clear thinking and excellent verbal and written communication skills
• Previous experience developing operational learning materials and SOP.
• Data driven mind set and a fast learner in a very dynamic environment with strong attention to detail
• Work experience in high-performance environments with a proven track record of personal, academic and professional achievements in an international field
• Passionate about online and has deep interest in developing businesses
• Humble, flexible personality with knowledge of the local Nigerian market
• Articulate, clear thinking, excellent verbal and written communication skills in English
• Verbal and written communication skills in French is a plus

Qualifications and experience

• University degree in Operations studies, Investigative studies, Audit or related field
• MBA or any other relevant Master’s degree would be an advantage
• 3+ years experience in leading roles in Internet / Consulting / Banking / Telco /BPO company
• Experience in using data analysis application like Excel and Process design tools