Horologist at RS Hunter Limited

Job Description
Overall Objective- Delight our customers by delivering impeccable service in the after- sales service through repairs of the products.

KEY RESPONSIBILITIES

•     Present and sell company products and services to current and potential clients with excellent product knowledge.
•     Attend to all inquiries of customers as regards the repairs of products of the company.
•     Achieve the after-sales targets given to you.
•     Take stock of all products brought in for repairs and maintain an after-sales repair registry.
•     Report on competitor’s activities in the market.
•     Initiate new ideas for the development of the after-sales department of the company.
•     Identify and resolve client concerns.
•     Maintain and ensure safe keeping of all equipment used for repairs.
•     Attend to all clients who visit the boutique professionally and ensure memorable experience.
•     Prepare your after-sales report for the month and submit same to the Boutique Manager and the ED Manager (Operations).
•     Communicate new product and service opportunities, special developments, information or feedback gathered Boutique Manager.
•     Participate in marketing events such as road shows, seminars and other office programmes.
•     Develop and maintain current product knowledge.
•     Any other assigned duties.