Manager at Mastercare Laundry and Drycleaning

Job Description

• Responsible for ensuring that a service meets the established standards of quality including timeliness in service delivery, precision in cleaning, pressing, and packaging.

Main Job Task and Responsibilities

• Uphold defined quality assurance policies and procedures
• Implement the business quality assurance standards
• Devise procedures and directions for recording and reporting quality
• Implement quality inspection system
• Plan and inspect job done to ensure finished service quality
• Document internal audit and other quality assurance activities
• Investigate customer complaints and operations non-conformance issues
• Recommend and monitor corrective and preventive actions
• Assure ongoing compliance with quality and industry regulatory requirements

Education and Experience

• OND minimum HND preferred
• Minimum of 2 years Quality assurance experience
• Experience in dry cleaning is an added advantage
• Computer skills (Microsoft Office)

Key Competencies:

• Attention to detail
• Communication skills-verbal and written
• Problem analysis and problem solving
• Planning and organizing
• Customer service orientation
• Teamwork.