Customer Relationship Officer at EPAYPLUS Nigeria

Job Description

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Assist sales team in business acquisitions, planning, retention and management.
• Maintain complete and accurate customer correspondence data.
• Carry out customer feedback survey.
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Educates customers on our product lines.
• Identify and develop problem solving methodologies to resolve customer issues.

Qualifications

• An intern/Youth Corp member with Minimum of B.Sc./HND in Relevant experience of data entry
• Strong analytical skills and good interpersonal skills;
• Ability to deliver excellent results both working independently and as part of a team
• Good communication, presentation, and reporting skills;
• Good working knowledge of MS Excel, Word & PowerPoint;