1st Line Technical Support Agent at Outcess Solutions Nigeria Limited

Job Summary

• Responsible for providing first-level technical support, troubleshooting basic technical issues, resolving user complaints, and escalating complex issues to the appropriate team.

Key Responsibilities

• Provide technical support via phone, email, or other channels.
• Troubleshoot basic hardware, software, network, and system issues.
• Log, track, and resolve support tickets promptly.
• Escalate complex issues to the appropriate technical team.
• Follow up on unresolved issues and ensure user satisfaction.

Required Skills

• Basic knowledge of IT systems, hardware, software, and networking.
• Good communication and problem-solving skills.
• Strong customer service skills.
• Ability to work under pressure and manage multiple tasks.
• Basic computer skills and familiarity with ticketing systems.

Location:

• Proximity to Ikoyi, Lagos, is very important.