CIT Operations Officer at RS Hunter Limited

Support the company’s CIT operations by ensuring proper management of the CIT business processes and exceptional service delivery; in maintaining office systems and supervising core CIT staff.

RESPONSIBILITIES

    Assist in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; assisting in preparing and completing action plans
    Contribute to the implementation of operational, quality, and customer-service standards by ensuring that daily reports from the CIT team members are properly documented and followed up with the CIT manager.
    Ensure safe CIT operations by initiating and carrying out proper planning before and during any CIT operation.
    Monitor out of office CIT operation activities through proper communication methods
    Assist in resolving problems that may arise with the day to day CIT operations
    Provide information that will be used in completing audits; identifying trends; determining system improvements and implementing change.
    Ensure information security and confidentiality at all times.
    Supervise junior staff of the CIT division to ensure that operations in the department are thoroughly carried out.
    Identify new and alternative ways for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    Assist in the designing and implementation of CIT policies by ensuring that operational policies are realistic; ensuring that the laid down standards and procedures are adhered to both in the company premises and in any other location where CIT operations are being carried out; measuring results against standards; making necessary adjustments.
    Complete operational requirements by scheduling and assigning employees; following up on work tasks and expected results.
    Assist in maintaining discipline in the CIT team by constantly ensuring that company HR standards on discipline and work ethics are constantly maintained.
    Contribute to team effort by accomplishing related results as needed.
 
KNOWLEDGE, SKILLS AND ABILITIES

    Minimum of 3 years in Business Management/ Operations role, familiar with service-based office environment,
    Administrative Writing Skills, Reporting Skills, Scheduling, Microsoft Office Skills, Organization, Time Management, Equipment Maintenance, Logistics, Verbal Communication, Numeracy Skills, Problem Solving Skills, Planning, Detail & Result orientation, Proactive problem solver with ability to give accurate feedback, Must be able to gather and analyze information, Investigative skills, High level of initiative, Ability to maintain a high level of accuracy.