Technical Support Officer at Interra Networks

Major Duties & Responsibility

• Installation, integration, maintenance and management of networked systems for the transmission of data.
• Identify and resolve server hardware issues.
• Server support would be windows enterprise and other servers in the data centre.
• Carry out regular checks on the status of servers (software and hardware)
• Manage the data backup of servers
• Efficiently analyzing and correcting hard ware and network issues.
• Install new equipment and soft ware upgrades.
• Responsible for the overall soft ware needs of the company (network and computer applications)
• Start up all applications e.g.: Sugar, CRM, Sales force ETC.
• Install soft ware, tests systems, implement and maintain system integrity.
• Recommend and install fire walls and antivirus Software.
• Handle escalation support from support team as assigned by support chief.

Person Specification

• Must be able to work flexible hours on-site and remote.
• Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner
• Strong interpersonal skills
• Good analytical skills
• Excellent critical thinking and problem solving skills
• Ability to multitask

Qualification Required

• Minimum of Bachelors degree in related field
• 1-3 years experience in related field