Cinema Team Leader at Genesis Deluxe Cinemas (GDC)

Key Responsibilities

•     Daily Tasks (Team Leader to Monitor & Provide Support)
•     Lead by example to ensure Daily Guest Service is prioritised and implement exceptional guest service standard to meet guests expectations (Be positive & Motivate the team)
•     Ensure Guests Film information are always available (film guides, box office tickets and promo materials)
•     Check daily and ensure all tills are operatives and resolve any issues immediately
•     Daily Ensure the box office is always clean and organised accordingly
•     Follow daily cashing up procedures and security policy to protect assets and box office revenue. Any cash difference must be resolved immediately
•     Be firm and take immediate action for any Cash or Security Breach to all box office staff
•     Ensure box office staff are presentable and have correct uniform
•     Ensure box office cinema staff are trained on guest service standards
•     Communicate 15min morning and evening meeting goals to office staff
•     Daily review of all disciplinary matters, discuss with OM to resolve them

Team Leader Weekly (Concession) - Report to OM:

•     Monitor Daily Operational Tasks and meet all guest standard, review daily with team leaders daily requirements
•     Weekly Ensure other income are recorded and other concession third party revenues are monitored and submit report to OM
•     Weekly submit to Retail/Concession Revenues Reports and Actual Concession Revenue Summary Report to OM
•     Review Critic Performance Review documents and action accordingly
•     Review Cash Difference report and action accordingly
•     Review Weekly Key Performance Indicators (KPI) for Retail/Concession and set goals to achieve next week financial results
•     Maintain all documents accordingly and follow a filling system which can be reviewed with OM, HR/IT-OM and OM if needed for any reference
•     Ensure POS Display and Promotions Materials are available and presentable
•     Count Stock each Monday & Review Wastage Report, Shrinkage & Delivery Note, provide accurate stock information to OM – weekly Tuesday Morning
•     Weekly Review Stock Difference and implement and document ways to improve stock issues.

Team Leader Monthly Task (Concession) - Report to OM:

•     Review box office revenue results against budget and communicate with box Retail/Concession staff ways to improve
•     Review mystery shopper report and communicate success and issues and resolve all guest service issues highlighted in the report
•     Monthly provide 1 hour training and communicate results and issues
•     Produce Monthly Stock Report to OM and highlighting success and issues

Team Leader Quarterly Task (Concession) - Report to OM:

•     Quarterly Provide Retail/Concession training to all staff
•     Provide quarterly Retail/Concession cinema staff performance review and highlight area of improvement – records of review and performance to be reviewed
•     Twice a year provide appraisal to all box office staff and documents improvement plan
•     Review box office training and critic review documents to maximise performance
•     Review daily and weekly box office revenues , communicate results against budget for business
•     Plan training operational and training needs agreed with OM
•     Attend management internal meeting with OM
•     Attend training organised by company