Customer Project Manager at Ericsson

Job Summary

The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.

Responsibilities & Tasks

• Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
• Drive project execution: track project activities , monitor & handle changes, conflicts & escalations
• Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events
• Manage project finance: ensure financial system monitoring
• Develop the business: participate to contract preparation & to pre-sales meeting
• Develop the CPM discipline: simplify processes, methods & tools with innovative ideas

Core Competences:

• Leadership skills
• Sales & business development skills
• Negotiation & argumentation skills
• Project management skills
• Persuading & Influencing
• Delivering Results & Meeting Customer Expectations

Minimum Qualifications & Experience Requirements:

• Degree – Engineering or equivalent through experience
• At least 5 years Telecoms experience
• At least 3 years GSM/Network Rollout experience
• Experience in 2G, 3G, LTE, RNC, BSC, Transmission, IP RAN
• At least 5 years’ experience as a Project Manager
• Experience managing project team of at least 10 resources
• PMP/Prince 2 Certification – Advantageous