NOC Engineer (Intermediate) at Jagal Group

Key aims and objectives:
The aim is to monitor system conditions, documents any changes made to networks, constructs a procedural manual for handling network problems and maintaining network security. Working as a member of a small team on a three shift basis, the main duties of the post will include, but not be limited to, the following: ·

•      Monitor performance of customer services including production of performance reports, alarm analysis and fault resolution and liaison with customers and third parties.
•     · Support Operations management in the commissioning, maintenance, expansion, upgrade and monitoring of the company’s telecommunications equipment and fibre   optic infrastructure including production of change reports. ·
•     Support Operations management in maintaining the integrity of the Rack Centre’s Comms room ensuring security, power supplies, UPS, fire protection, suppression and air conditioning systems are maintained and operational. ·
•     Support Operations management with customer connection/expansion including network capacity checks, ensuring suitability of customer’s CPE and installation, testing and commissioning of Ethernet, SDH and DWDM cards. ·
•     Support Operations management with the configuration, upgrade, maintenance and day to day management of the company’s Communications Network Management and Element Management systems. ·
•      Provide out of hours standby cover to customers in fault situations on a rotational basis. ·
•      Fault handling and escalation (identifying and responding to faults on Rack Centre's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). ·
•     Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
•      Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.