Data Centre Senior Service Coordinator at Best Search Recruitment

Responsibilities

•     The Data Centre Service Coordinator will be responsible for the Maintenance of the Data Centre White Space area and manages customer service delivery in the Data Centre.
•     DCSC specializes in the execution of tactical plans for the data centre services to ensure continuity of operations for the organization.
•     He is the custodian of the Data Centre white space and will be required to plan, design, manage and support the white space infrastructure.

Key Responsibilities will include to:

•     Ensuring a consistent client experience in providing DC Services
•     Following and executing best practices linked to ITIL disciplines
•     Understanding of Service Level Agreements (SLA) for clients in the facility
•     Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
•     Managing and coordinating of Client rack installations, power up and interconnectivity
•     Active participant in the Change Advisory Board (CAB)
•     Responsible for planning and coordination and execution of
•     Change Records (CR) as it relates to Data Centre Space, power and cooling management
•     Responsible for client expectation management
•     Providing support to Operations Centre (NOC)/Service Desk
•     initiatives and providing assistance for client communications
•     Contributing, creating, and updating Standard Operating
•     Procedures (SOP) documentation and reporting periodically
•     Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience
•     Reviewing and reporting on daily operational logs with Data Centre Manager
•     Performing other duties as requested by the Data Centre Manager
•     Ensure timely reporting and escalation of faults to designated persons (suppliers / internal stakeholders).
•     Supervision: To work directly under the supervision of the Data Centre
•     Operations Manager (DCOM)

Contacts

•     NOC Operations Engineers, Technical Solutions, DC Facilities Team,
•     Data Centre Operations Manager (DCOM), Third party service providers, DC Colocation Clients

Qualifications

•     A good Bachelor's Degree in Electrical Engineering, Computer
•     And Experience Science/ Engineering with minimum of 7 Years industry experience,
•     4 of which must be in a Computer Centre /Data Centre environment. ITIL qualification and practical knowledge will be an advantage.
•     About 3 years' experience, or exposure, to structured cabling and facilities management
•     Demonstrated proficiency in the use of MS Office suite, including Visio
•     Exposure to formal project delivery methodologies
•     Strong organizational and time management skills
•     Competencies Customer service, focused on overall client satisfaction
•     Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
•     Strong analytical skills and motivation, together with the ability to multi-task
•     Ability to recognize, diagnoses, and solve problems without undue assistance
•     Strong written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence
•     Strong operations and technology acumen Excellent attention to detail, aligned to strong verbal and written capacities.