PA to the Head of Commercial Clients at Standard Chartered Bank

Job ID: 454098
Job Function: Commercial Clients
Location: Lagos

Job Purpose

•     Provide efficient administrative support to the Head CC Nigeria and maintain his daily diary.
•     Logistics arrangements e.g. flight and hotel bookings required for all Head CC's trips
•     First point of contact for all Group visitors -invitation letters, hotel and travel bookings
•     Take charge of arrangements for team functions - meetings, trainings, conferences, group visits
•     Prepare advances and reconciliations, utility claims and check invoices from external suppliers in preparation for payment.
•     Raise requisitions for stationery and other requirements and ensure approval and delivery from appropriate quarters
•     Manage fleet of pool cars for CC
•     Manage gift and entertainment register
•     Liaise with appropriate support functions to ensure all team equipment-printers, scanners etc function smoothly
•     Liaise with Commercial Client Segment Heads for annual and periodic corporate gift request.

Key Responsibilities

•     Handling all in and out correspondences for Commercial Clients
•     Establish and manage the department's filing system
•     Assist the Head of CC with administrative efficiency in the department
•     Assist the Head of Commercial Clients with personnel policy implementation.
•     Collate competitive data analysis
•     Responsible for service quality initiative in the department
•     Maintain division's correspondence file.
•     Arrange all internal and external meetings for the Head of Commercial Clients.
•     Custodian of all Head of Commercial Clients files.
•     Ensure all deadlines are met and escalate exceptions.
•     Maintain service metric and performance in the division
•     Maintain file movement register
•     Collate and manage the leave plan and handover process
•     Ensure job objectives and descriptions are completely filed
•     Any other assignment assigned by the Head of Commercial Clients
•     Collation of service breakdown/enhancements and customer complaints
•     Collate business unit survey
•     Drive full implementation of agreed training plans
•     Undertake relevant project implementation review as indicated by the Head of Commercial Clients