Service Delivery Line Manager at Ericsson

Job Summary
The Service Delivery Line Manager for CPM leads a highly specialized team consisting of Customer Project Managers.
This position reports to the Operations Head of CSI.
The Delivery Line Manager shall create Customer value and ensure Customer satisfaction through an efficient Service Delivery.
This Manager position has a number of sub-ordinates and is appointed by a superior manager. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.

Responsibilities & Tasks
    Ensure service delivery execution: Recruit & Assign Appropriate skills to Customer Projects
    Customer Escalation Management
    Ability to work with multiple Stakeholders: Internally & Externally
    Apply existing Service Delivery Process and Models
    Apply existing Service delivery strategy
    Drive Performance Management (Process)
    Conduct Resource Management
    Manage unit finance
    Contribute to and support Services Sales

Core Competences:
    Innovation Skills
    Interpersonal Skills
    Financial Acumen & Skills
    Sales Process knowledge
    Service Delivery Process, Models & Strategy
    Formulating Strategies & Concepts

Minimum Qualifications & Experience Requirements:
    Bachelor’s degree or equivalent through experience
    At least 8 years’ experience within the Telecoms and/or ICT Industry
    At least 5 years’ Line Management experience