Senior Officer - Inactivity Analysis at Airtel

Job Purpose
One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base.  This person is responsible for High Value (HV) data analysis, report creations, campaign tracking, systems updating and operational reporting on the Loyalty Management System (LMS) solution.

Someone responsible for Inactivity Analysis is highly analytical focused on HV customer behavior and trends identification but with a big picture view to improving the HVE KPIs. This person is proactive, customer centric, has a strong understanding of the business KPIs and their impact on the HVE customer base.

Educational Qualifications & Functional / Technical Skills

•     Any university degree
•     Working Knowledge of SQL
•     Strong Surveys, research and trending skills
•     Strong Report writing skills
•     Understand CRM-CEM, Usage and Retention principles

Other Requirements (Behavioural etc.)

•     Strong numeric ability
•     Eye for detail
•     Environmental Knowledge
•     Analytical
•     Proactive and displaying Entrepreneurial   Spirit
•     Ability to work under pressure
•     Result orientation
•     Ability to travel in the course of work requirements
•     Sociable
•     Well spoken