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  • Posted: Oct 10, 2014
    Deadline: Not specified
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    Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
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    Senior Officer - Inactivity Analysis

    Job Purpose
    One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base.  This person is responsible for High Value (HV) data analysis, report creations, campaign tracking, systems updating and operational reporting on the Loyalty Management System (LMS) solution.

    Someone responsible for Inactivity Analysis is highly analytical focused on HV customer behavior and trends identification but with a big picture view to improving the HVE KPIs. This person is proactive, customer centric, has a strong understanding of the business KPIs and their impact on the HVE customer base.

    Educational Qualifications & Functional / Technical Skills

    •     Any university degree
    •     Working Knowledge of SQL
    •     Strong Surveys, research and trending skills
    •     Strong Report writing skills
    •     Understand CRM-CEM, Usage and Retention principles

    Other Requirements (Behavioural etc.)

    •     Strong numeric ability
    •     Eye for detail
    •     Environmental Knowledge
    •     Analytical
    •     Proactive and displaying Entrepreneurial   Spirit
    •     Ability to work under pressure
    •     Result orientation
    •     Ability to travel in the course of work requirements
    •     Sociable
    •     Well spoken

     

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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