Relationship Executive, Private Banking at Sterling Bank

Job Summary

• To support efforts geared towards relationship management (customer satisfaction and retention) of High Net-Worth customers of the Bank; increase efficiency via aiding transactional activities of the unit.

Job Description

• Process and handle client transactions to ensure that the most appropriate financial solutions are proffered
• Prepare and follow-up on financial loan applications as well as monitor the risk and implications of clients’ business in line with credit requirements
• Ensure that all account opening documentation is in place for all accounts and that KYC (Know Your Client) requirements are strictly adhered to
• Maintain strong interdepartmental relationships with relevant units and follow up on transaction processing to ensure customer instructions are attended to promptly and efficiently
• Provide responsive service to clients in the portfolio to ensure that queries, problems and transactional banking requests are attended to quickly and efficiently in the absence of the relationship manager
• Prepare unit’s reports on transactional and operational activities
• Ensure proper filing and documentation of client data and the efficient dispatch of client correspondence in compliance with Bank’s policy
• Monitor investment maturities, ensure advices and cheques are sent out on time FINANCIAL.

Job Experience

• 1 - 2 years of experience in retail banking (operations or customer care role).