Customer Relationship Officer at Softnoon Holdings

Job Description

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time   limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• 2-3years proven experience as a Customer Relationship Officer or equivalent position.
• Excellent organizational abilities.
• Outstanding communication and people skills
• Familiarity with MS Office and various CRM software.
• BSc/HND in relevant field.