Customer Service Representative (Tech Platform) at Platinum Careers

Location; Lagos (Virtual)
 
Our Client is looking for a Customer Service Representative to join their team and support their daily procedures. 
 
The Customer service representative will help Clients/Customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.

Responsibilities  

•  Maintaining a positive, empathetic and professional attitude toward customers at all times.
•  Responding promptly to customer inquiries.
•  Communicating with customers through various channels.
•  Acknowledging and resolving Clients/customer complaints.
•  Knowing our products inside and out so that you can answer questions.
•  Processing orders, forms, applications, and requests.
•  Keeping records of customer interactions, transactions, comments and complaints.
•  Communicating and coordinating with colleagues as necessary.
•  Providing feedback on the efficiency of the customer service process
• .  Ensure customer satisfaction and provide professional customer support.

Skill Requirements 

•  HND/B.SC in any related discipline  
•  Candidate must be Tech-savvy  
•  2years Experience working with customer support.
•  Fluency in English (written and spoken)
•  Strong organization skills with a problem-solving attitude
•  Attention to detail (Proactive mindset )
•  Self-motivated and enthusiastic
•  Willingness to learn and take on new challenges
• Organised, time management skills – able to multitask