Digital Product Manager at ACCION Microfinance Bank

Job Responsibilities

• Work collaboratively with a cross-functional, multi-disciplinary team across the bank to enhance and drive adoption and utilization of digital banking products.
• Design and drive implementation of low-friction, customer-friendly and risk-mitigated operational processes for products
• Drive product adoption, engagement and deepening of customer relationships across the bank?s digital product portfolio
• Work with relevant stakeholders to make sure the right feature set, operational, onboarding, and compliance processes are included to meet customer needs.
• Manage customer-focused quality assessments and improvement processes.
• Support risk management, compliance, and audit needs as necessary.
• Analyze trends and market disruptions while searching for emerging market opportunities
• Provide leadership and guidance for staff in reporting line
• Position the bank for open banking adoption
• Assess reliability, safety, performance and risk of new concept, solution, designs & methodologies.
• Manage any other responsibility as assigned by line manager

Qualification & Experiences

• Minimum of B.Sc / HND in any relevant discipline. Post-graduate degree will be an added advantage
• A minimum of 7 years post-NYSC experience, in financial services, Fintech, IT, Telco, Consulting, or similar sector.
• 3+ years of digital or mobile product management experience
• Demonstrated track record of delivering digital products that generate substantial value for the bank and customers
• Must be comfortable delving into technical topics, producing thoughtful analysis, and presenting to a wide range of executive stakeholders.

Required Knowledge:

• Knowledge of digital and IT solutions, services and products
• Strong knowledge of current digital banking trends
• Knowledge of Product Management
• Knowledge of mobile technologies, especially as related to financial services
• Knowledge of Ideation and prototype development
• Knowledge of Stakeholder Management
• Knowledge of Project Management
• Knowledge of Basic programming skills
• Knowledge of Market Trend Analysis
• Knowledge of IT Security
• Strategic and innovative thinking and writing.
• Conversion of strategic thoughts to realistic plans and workflows.
• Data gathering and analytic skills.
• Organizational and time management skills
• Strong communication skills to convey the business case, business plan, and intended end state of the digital product experiences.
• Ability to use Microsoft Office applications (Project Management, Visio, Excel, Word and Power Points)