Junior Product Associate at Fenix International

Job Objective

• Fenix ​​International is looking for a dynamic, motivated and disciplined person with a passion for entrepreneurship, renewable energies and financial inclusion to join the team in Nigeria.
• Reporting to the Product Associate and dotted reporting to the Head of Product, Fenix ​​Nigeria, the Junior Product Associate will mainly ensure the documentation and resolution of product related technical problems, field research of a dynamic start-up that evolves at the borders of renewable energy and payment technologies.

Exhibit a Scope of Duties
Duties: This is in non-exhaustive list, which will be subject to change from time to time

• Support the department in assisting Service Centers and Customer Service Units in problem solving (high-level technical Support) in conjunction with the Solar Home Systems engineering team based in Kampala (Uganda).
• Support the department in gathering training materials to conduct training on Products and 1st level Technical problem solving for operational agents (SCAs, FTLs and FPCs).
• Ensure regular updates of training materials, operating procedures, training guides and technical documents related to the Solar Home Systems.
• Assist the Product department in carrying out field studies on the product ranges and user behaviour.
• Assist the Product department in the monitoring of key indicators during the launches of the new products.
• Prepare detailed Product related reports as required by the Product Associate and Head of Product.

Details
Technical:

• Must have a strong interest in understanding product ideation and development processes.
• Must be willing to learn, especially in the areas of identifying technical failures on our products by utilizing information from various sources (Service Center, Sales teams, Call center)
• Actively listen and document customer recommendations on product evolution.
• Prepare periodic product-related reports for key stakeholders.
• Provide basic level technical support to key stakeholders.

Training:

• Regularly update/document FAQs and other knowledge materials based on newly identified product issues including post product launch challenges.

Desired Skills and Experience

• Experience with Tableau, SQL or other visualization or data management tools
• Good command of English
• 1-2 years experience in a Product Department
• A First Degree

Required Skills & Experience:

• Good MS Office skills (Word, Excel, PowerPoint)
• Good analytical skills
• Strong commitment to serving the needs and improving the quality of life of rural households in Nigeria
• Ability to collaborate with multidisciplinary and diverse teams
• Proficiency in English (written and spoken)

Diversity and Integration:

• At Fenix, we know that the diversity of origins, experiences, cultures and thoughts is crucial for building a competitive business and a supportive workplace generating innovative ideas that change the lives of our customers. We particularly encourage Nigeria nationals to apply.