Cabana Host at Willers Solutions

Job Description & Responsibilities

• The primary responsibility of the Cabana Host is to provide the highest quality of service to our cabana guests and to assist with food and beverage needs.
• Warm reception to cabana guests as they enter the cabana area and escorting them to their cabana.
• Assisting guest with food and beverage choices/menus, taking food and beverage orders accurately and delivering orders promptly.
• Accurately and professionally deal with cash/credit transactions and reconciliation of payments with accounts unit.
• Assisting cabana guests where and when required with their requests and ensuring cabana cleanliness, always.
• Provide Cabana guests unmatched service during all interactions.
• Proactively look for guest service opportunities in and out of cabanas and take ownership of requests.
• Always maintain cleanliness and tidiness of cabana areas.
• Must be regularly checked by supervisor to ensuring proper handling of equipment and ensuring that repairs are done promptly.
• Should work in an appropriate non-hazardous manner, avoiding self injury and unsafe work methods.
• Maintain a professional and positive attitude in difficult situations.
• Maintain and actively monitor guests’ safety and wellbeing, including a mindset to positively enforce cabana rules when applicable.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Ensure good knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily.
• The role may entail physical and mental dexterity in order to accomplish tasks associated with the completion of the service, to cabana guests.
• Consistency a well as regular attendance is an essential aspect of this role.
• Preferred candidate would perform other related duties or additional duties as directed by management.