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  • Posted: Jan 27, 2020
    Deadline: Feb 7, 2020
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    CourierPlus is a leading logistics and distribution services company established in 2009. We offer a wide array of express courier and logistic support solutions to our various customers. With over 240 highly skilled personnel, we have excellent competencies in striving sectors such as Financial Services, Manufacturing, Telecommunications, Government Agenci...
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    IT Help Desk Officer

    Job Description

    • Provide first line technical support to IT users across the company
    • Manages the helpdesk and keep track of incidences from tickets opening to closure providing status update from time to time
    • Ensure proper Logging and categorization of requests
    • Analyzing ticket logs so as to spot common trends and underlying problems and proffer lasting solutions
    • Support information technology, computer systems.
    • Plan, organize, direct, control and evaluate the operations the Helpdesk
    • Meet with managers to discuss system requirements, specifications, costs and timelines
    • Installing and configuring computer hardware, operating system and applications
    • Support systems implementations and/or upgrades to ensure smooth deployment of hardware and software
    • Monitoring and managing computer systems and networks
    • Troubleshooting system and network problems and diagnosing and resolving hardware/software faults.
    • Manage monthly change activities
    • Support the rollout of new applications
    • Vendor Management including documentation, payment, etc
    • Setting up new users’ accounts and profiles and dealing with password issues
    • Provide orientation to new users of existing technology
    • Creating/Updating self-help documents so customers/employees can try to fix problems themselves
    • Accessing and using the Shared drive/Server
    • Protecting Computers from viruses and security
    • Conduct defragment, virus screening, backup etc on regular basis
    • Establishing a good working relationship with other members of the team and company at large
    • Maintain current and accurate inventory of technology hardware, software and resources.
    • Provide recommendations about accessing information and support.
    • Maintain log and/or list of required repairs and maintenance.
    • Research current and potential resources and services
    • Any other duties assigned

    Method of Application

    Interested and qualified candidates should send their CV to: careers@courierplus-ng.com using the "Job Title" as the subject of the email.

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