Senior Analyst, Quality Management at First Bank

Job Objective(s)

• Assist with developing, maintaining and communicating quality concepts to enhance the quality management, business processes, applications, systems and infrastructure. Support and sustain  continuous improvement efforts
• Responsible for creating, executing and documenting the tests necessary to ensure that application and technical environment meets performance requirements (technical and functional) and freedom from defects

Duties & Responsibilities

• Ensure quality standards, test procedures and methodology are adhered to
• Monitor IT processes as wells as delivery and performance of applications, systems and infrastructure to ensure compliance and efficiency of operation
• Determine improvements to areas of operations
• Review supplier/project deliverables to ensure compliance to quality standards and conformance to business requirements
• Assist with developing and maintaining quality policy and procedure documents
• Communicate quality standards and principles to IT organisation
• Assist with identifying and evaluating continuous process improvement opportunities
• Monitor performance of quality management using defined KPIs
• Assist with conducting quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements
• Retest corrections to ensure problems are resolved
• Provide leadership and technical guidance to reports
• Conduct quality audits.

Job Requirements
Education:

• Minimum of a first degree or its equivalent in a business / IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage.

Experience:

• 3+ years of experience in IT quality management.