MIS Executive (Customer Service) at Ascentech Services Limited

JOB DUTIES:

• Provide support and maintenance to existing management information systems (MIS).
• Generate and distribute management reports in accurate and timely manner.
• Develops MIS documentation to allow for smooth operations and easy system maintenance.
• Provide recommendations to update current MIS to improve reporting efficiency and consistency.
• Perform data analysis for generating reports on periodic basis.
• Develop MIS system for customer management and internal communication.
• Provide strong reporting and analytical information support to management team.
• Generate both periodic and ad hoc reports as needed.
• Understand customer problems and provide appropriate technical solutions.
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Participate in cross-functional meetings to resolve recurring customer issues.
• Provide customer support and assistance in issue troubleshooting and resolution.

REQUIREMENTS

3-5years experience in Customer Service

Female preferably