IT Support Engineer at Integrated Systems & Devices Ltd

Duties and responsibilities

• Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.
• Manage technology services that meet operational requirements of the organization.
• Designing and installing computer hardware configurations.
• Participates in the development, implementation, and maintenance of policies, objectives, short- and long-range in IT planning
• Installing software and networking systems to enhance business operations
• Troubleshooting network and software issues.
• Installing high-level software security systems.
• Training staff on newly installed hardware and software systems.
• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Filing monthly reports for the IT Manager.
• Participates in the documentation and implementation of policies and standard operating procedures consistent with the company’s objectives to ensure effective operation of an organization.
• Provide support for project teams with drawings and documentation using AutoCAD, Microsoft Office Suite, Microsoft Project, CorelDraw, etc.
• Participates in the development of IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements consistent with the needs of the organization.
• Manage our presence online and liaise with internal stakeholders to improve on services as it affects our social media accounts.
• Participates as a member of the IT management team in planning, problem resolution, and reviewing IT related performance.
• Maintains current knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
• Performs miscellaneous job-related duties as assigned.

Skill, knowledge, education and experience 

• Minimum of B.Sc. / HND in computer science, computer engineering or a related field.
• At least 2 years’ experience of progressive responsible work experience directly related to the duties and responsibilities specified.
• Knowledge of current trends and developments in information technology.
• Strategic planning and advanced leadership skills.
• Extensive knowledge of computer hardware systems.
• Familiarity with general OS systems, Enterprise, programming languages, and Office software.
• Ability to use AutoCAD, Microsoft Office Suite, Microsoft Project, CorelDraw, etc.
• Knowledge of LAN and wireless networks.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse office environment.
• Skill in organizing resources and establishing priorities.
• Good communication skills.
• Ability to troubleshoot complex software and hardware issues.
• Knowledge of database and networking security systems.

Salary is between N90,000 - N110,000 gross per month