Chief Digital Officer at Deloitte

Description

• Own the digital strategy - conceptualize, design, build, deploy and manage digital financial products / services to meet the current / future digital needs of the bank
• Lead the planning, implementation, delivery and continuous improvement of digital solutions for the bank
• Conduct in-depth customer research and engagement to identify and prioritise digital opportunities for the bank through
• Customise customer journeys based on a strong understanding of their needs and behaviour patterns
• Act as the single point of contact for all digital product requests, business intelligence reporting and analytical tools requirements to the bank
• Work closely with Digital Product team to introduce new solutions, enhance existing solutions/services and retire obsolete solutions in alignment with digital product plan and roadmap
• Employ data to create new business development plans and effectively mine territory to develop new customer bases
• Build and manage high-performing Digital Solutions teams (Build and Run) to deliver against digital roadmap
• Proactively educate the bank on market developments, emerging themes and partnership opportunities in the digital space
• Support the definition and execution of campaigns to enhance speed to market and quality of delivered digital services
• Have a firm grasp of Design Control and Beta Testing activities to ensure seamless market launch
• Track the competition’s activities and focus on ensuring that the bank’s digital products and solutions deployed in the market meet all relevant consumer needs
• Works closely with Retail, Corporate and Commercial Executives teams as well as other stakeholders such as IT, Operations, Information Security, Risk, Finance, Marketing, etc. teams to deliver on projects that are typically highly complex, strategic and cross-functional in nature

Requirements

• A minimum of 10 years’ business experience in the technology start-up services, fintech, payments, mobile, software, hardware assets with a track record of progressively taking on senior roles
• Experience in managing a broad portfolio of products/solutions (preferably digital) through the entire lifecycle; demonstrated leadership in new product development and deployment
• People and stakeholder management experience
• Demonstrated track record of planning, managing and delivering on complex cross functional projects from conceptualization to launch
• Proven record of implementing strategic initiatives, policies and operational decisions
• Strategic thinking and thought leadership
• Understanding of, and experience working with, payment technologies related to eCommerce, Tokenization, Mobile, IOT etc.
• Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties
• Executive presence; strong written and oral communication-including large-group presentations
• Banking Experience will be an advantage