Operations Support, NDO Africa at Ericsson

Job Description

• Drive changes in the tool, processes, and guidelines within the customer organization or internally
• Drive implementation of changes and secure compliance of Global Resource Management processes and tools
• Focus on operational efficiencies through delivery flow, tools and automation
• Support Line Manager to coordinate the recruitment process in achieving strategic objectives
• Produce detailed resource profile summaries for shortlisted candidates.
• Raise job requisition and posting using ITM Tool while liaising with resource owners on strategy
• Secure Board Headcount (HC) approval for resource onboarding.
• Review organizational policies in line with approved process.
• Implement process for efficient Time Reporting and Billability within NDO Africa organization
• With the support of local NDO Delivery Head, review and follow the implementation of employee’s targets:
  • IPM
  • Succession Planning
  • Talent review
• Ensure successful resources assignment (initiation / extension / termination) in line with HR guidelines
  • Employees, graduates
  • STA / L2L / LTA
  • ARP / ASP / NDM
• Secure best performance in managed service operations and in line with contractual KPI's
• Implement solid & concrete action plans with execution needs where operational excellence is needed with customer focus in mind
• E2E flow between domains, sales & common functions (HR/Finance & Sourcing) well managed & formulated to ensure no customer impact due to internal ways of working
• Organizing and supervision of trainers and training partners, training plan and content
• Monitor and support workforce allocation
• Continuously monitor and review resource competence delivery in line with scope of project
• Agree with resource service providers and project on time plans and deliveries
• Implement new ways of working and processes as required by management team
• Implement approved compensation, strategies and regular recommendations review
• Ensure Ericsson standard are maintained by external workforce for optimum service delivery (WoW)
• Ensure local laws and regulations are followed accordingly
• Ensure customer directives and standard are sustained
• Timely implementation of procedures and problem solving to avoid escalations
• Implement changes based on resolution and learnings
• Communicate and follow-up time plan with all stakeholders for swift project deliveries
• Timely E-Human Resources Management System (HRMS)
• Prolong access in HRMS domain based on resource contract extensions
• Create access in Ericsson Academy for external resources and assign courses
• Create access in SAP for external resources cost recovery (Time Reporting)
• Secure best performance in managed service operations and in line with contractual KPI's
• Implement solid & concrete action plans with execution needs where operational excellence is needed with customer focus in mind
• E2E flow between domains, sales & common functions (HR/Finance & Sourcing) well managed & formulated to ensure no customer impact due to internal ways of working

Job Requirements

• A minimum of 10-Years work experience in external resource management and tools.
• 6 years proven expertise on domain cost recovery and competence delivery
• Knowledge and experience with data collection and post processing tools
• Strong knowledge on telecom way of working
• Additional Knowledge on NDO ways of working
• Good Knowledge on the ERICSSON RAN Portfolio

Personal Attributes:

• Self-motivated. Ability to work under pressure and learn independently.
• Good presentation, time management and leadership skills & ability to work with diverse backgrounds
• Result oriented with focus on customer satisfaction and project delivery
• Fluent in English, both written and spoken