Enterprise Resource Application (Dynamics Navision) Support Specialist at Tezza Business Solutions Ltd

Job Summary

• Reporting to the Chief Information Officer, the individual will act as liaison between IT and end users (Finance).
• The primary focus of the role is to work with the Finance team to solve existing problems, develop new solutions / Navision functionalities and apply technical expertise to achieve optimal performance of the Dynamics Navision application.
• Duties associated with the role include but are not limited to end-user support and training.
• The successful candidate must have a proven track record of professional client service, interactions and experience in applying detailed system knowledge for business benefit.

Responsibilities

• Provide application maintenance services through proper configuration management.
• Ensure timely resolution of requests for support in line with agreed service levels.
• Provide timely follow-up and status reports to staff on all issues and inquires throughout the resolution process.
• Provide training to end-users on the use of key Dynamics Navision functionalities.
• Under appropriate level of supervision, assist with enhancements, upgrades, patches and testing in line with established change management processes and procedures.
• Liaise with application vendors and software suppliers on the development of system enhancements to overcome known problems or fulfil business requirements.
• Assist with review of business processes and recommend changes that will improve efficiencies and best business practices.
• Assist in designing acceptance test cases for new or upgraded systems.
• Perform daily monitoring and reporting for Dynamics Navision.
• Track changes to system configuration and ensure that change management procedures are duly practiced to prevent unauthorized changes to application configuration.
• Other tasks as assigned by the Chief Information Officer.

Educational Qualifications & Skills

• Bachelor's degree in Information Systems, Computer Science, or related technical discipline.
• Minimum of 5 years’ experience as a software developer working with the Dynamics NAV C/SIDE C/CAL development language. Additional experience with the AL language is highly desirable.
• Experience with NAV 2016 and above required, specifically with using events to perform modifications. Additional experience with prior NAV versions is also important.
• Dynamics NAV upgrade and data migration experience is highly desired.
• Candidates with Electronic Data Interchange (EDI) experience will have particular preference.
• Extensive experience in a large enterprise systems environment, supporting mission-critical systems and applications.
• Ability to understand and translate business requirements into system functionality.
• Strong analytical skills.

Attitude and Behavioral:

• Demonstrated leadership skills and experience with hands-on technical ability.
• Strong interpersonal skills and ability to coordinate efforts within a team.
• Significant project management and problem-solving experience.
• Strong process and process-improvement orientation.
• Strong oral and written communication skills with a proven ability to interface with and influence others at various levels within the organization.
• Team player with a positive attitude to work.